Privacy Policy

Your privacy is important to LuxiaHomes. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform and services.

1. Information We Collect

1.1. Personal Data

We collect personal identification information from you in the course of your subscription and use of the Service, including:

• **Account Data:** Name, email address, phone number, and password.
• **Billing Data:** Company name, billing address, and payment information (processed securely by third-party services like Stripe or PayPal).
• **Communication Data:** Records of correspondence when you contact our Sales or Support teams.

1.2. Client Content (User Data)

As a user of our real estate software, you upload and manage data related to your business ("Client Content"), which includes:

• Property listings, descriptions, prices, and images.
• Lead/CRM data collected via your website (names, emails, preferences of your end-users).

**We treat Client Content as highly confidential.** We do not share, sell, or use your Client Content for purposes other than providing and maintaining the LuxiaHomes service for you.

2. How We Use Your Information

We use the information we collect for the following business and operational purposes:

• To provide, operate, and maintain your subscription to the LuxiaHomes Service.
• To process transactions and send billing confirmations or overdue notices.
• To manage your account, including sending technical notices, updates, and security alerts.
• To monitor and analyze usage and trends to improve the speed and features of the platform.
• To communicate with you about marketing promotions, updates, and new features (you can opt-out at any time).

3. Disclosure of Your Information

We will not sell, rent, or lease your Personal Data to third parties. We may share information with:

• **Service Providers:** Third-party vendors who perform services for us (e.g., payment processing, cloud hosting, email delivery). These parties are obligated to keep your information confidential.
• **Legal Obligations:** When required to do so by law, subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.

4. Data Security

We implement commercially reasonable security measures designed to protect your Personal Data and Client Content from unauthorized access, use, or disclosure. This includes:

• Encryption (SSL/TLS) for data transmission.
• Restricted access controls to our database infrastructure.
• Regular security audits and updates.

However, please note that no electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location (e.g., EU users under GDPR), you may have the following rights:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to have your information corrected).
• The right to object to our processing of your Personal Data.
• The right to withdraw consent (where applicable).

6. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at:
privacy@luxiahomes.com